【解答編】Serving It Right カナダ

Serving It Right とはカナダでお酒を提供するポジションで働くために必要な資格です。私が実際に受験し、その問題と解答をシェアいたします。

What must a server do to avoid over-service?

• Adhere to maximum drink size rules.

An individual with a speech impediment is ordering a 5-ounce glass of wine. The server is hesitant to serve the individual as their impediment resembles signs of intoxication. 

What should the server do?

• Engage the individual to determine level of sobriety.

An incident has occurred at the establishment. How must the staff member record the event?

• Write the incident’s details in an incident log.

A female individual walks up to the bar. She quickly flashes her identification and immediately begins asking the bartender about his interests. After a couple of minutes of conversation, she orders a vodka tonic. 

What should the bartender do? 

• Ask to see her identification.

What causes alcohol poisoning? 

• Overconsumption

A 17-year-old male is ordering a drink on behalf of his 50-year-old father seated at a nearby table. 

What should the staff member do?

•  Inform the son that he cannot be served alcohol.

True or False: The only way to test a person’s Blood Alcohol Concentration (BAC) is by using a breathalyzer.

• False

What Blood Alcohol Concentration (BAC) does the Criminal Code of Canada consider a fail level for impairment while driving?

• 0.08%

A group of four friends enters the liquor primary establishment.  As one of the friends is in the bathroom, the group orders a pitcher of beer. The server asks for identification from the three friends at the table and it is determined that they are all 19 years old. When the server brings over the pitcher of beer, the fourth friend leaves the table again. 

Why should the server be cautious? 

• The fourth friend may be underage.

What is binge drinking? 

• Excessive consumption of alcohol in a short period of time.

Who should regularly familiarize themselves with The Liquor Control and Licensing Act and Regulations and the terms and conditions of their licence? 

• The licensees and managers working at the establishment.

An intoxicated patron has gotten into their vehicle despite the best efforts of staff members. 

What should the staff do first?

• Write down the description of the car and licence number and call police.

An individual orders a pitcher of beer at last call. What action might be best for the server to take? 

• Offer the individual a single serving of beer instead.

At what age is an individual no longer a minor? 

• 19

What is the overall goal of a Responsible Beverage Service (RBS) program?

• Reduce the risk of alcohol-related problems.

Which incident should be recorded in the establishment’s logbook?

•  An individual is using illegal drugs inside the establishment.

A customer having recently undergone surgery is on narcotic pain relievers. The customer consumes one beer. A couple of minutes later, the staff member notices that the customer’s skin has a blue tint and is cold. 

What should the staff member do next? 

• Call 911 and BC poison control.

True or False: Staff are allowed to consume up to one standard drink while on a break.

• False

True or False: A person can only be charged with impaired driving if their Blood Alcohol Concentration (BAC) is equal to or greater than 0.05%.

• False

True or False: All individuals are equally affected by alcohol consumption.

• False

What is one way an establishment can assist in getting patrons home safely? 

• Post signs promoting designated driver programs in visible areas.

When a patron is intoxicated, which of the following is true?

• Staff must stop serving alcoholic beverages to the intoxicated patron and must remove them from the service area.

True or False: Consuming alcohol while taking cold medication is safe.

• All of the above

True or False: Staff may consume one alcoholic beverage after the termination of service. 

• False

How long after the completion of liquor service must patrons leave a liquor-primary establishment? 

• 30 minutes

As defined by Canada’s low risk drinking guidelines, how many ounces of spirits at 40% alcohol by volume represents one standard drink? 

• 1.5 ounces

True or False: Staff are prohibited from using force when ejecting a troublesome patron from the establishment.

• False

True or False: Catering staff are permitted to drop off alcohol at catered events.

• False

A customer is purchasing a bottle of wine from a grocery store authorized to sell wine. The only person working at the till is 18 years of age and holds a Serving it Right certification. 

Can the till attendant make the sale?

• No, the till attendant must be 19 years of age to be able to make the sale.

Patron A and Patron B are on a date. While Patron A is in the washroom, Patron B asks the server to add a shot of Vodka to Patron A’s iced tea. Patron B insists that Patron A had asked for the addition. 

What should the server do? 

• Refuse to add the shot until Patron A asks directly.

A European customer presents to a bar and provides the following pieces of identification: a foreign passport indicating the client is 18 years old and a credit card. The customer informs the bartender that in their country of residence the legal drinking age is 18 years old. 

What should the bartender do?

• Inform the customer that the legal drinking age in BC is 19.

13. True or False: Cannabis consumption can intensify the depressive effects of alcohol.

• True

What feature of the British Columbia Driver’s Licence should be inspected to determine its authenticity?

• The raised signature on the front of the licence

Which of the following strategies reduce the risk of drink spiking? 

• Removing any unattended glasses.